1. DATA COLLECTION

We collect personal information necessary to process your booking, including but not limited to:

  • Full Name, Phone Number, Email Address.

  • Nationality and Passport/ID details (required for overnight cruise registration and Port Authority regulations).

  • Pick-up/Drop-off locations.

2. HOW WE USE YOUR DATA

  • Booking Processing: To secure your reservation with our team and our service partners (bus operators, hotels, cruise ships).

  • Communication: To send you booking confirmations, updates, or emergency notices regarding your trip.

  • Legal Compliance: To register guests with the Ha Long/Lan Ha Bay Port Management Board as required by Vietnamese law.

3. DATA SHARING

We do not sell your personal data to third parties. Your data is only shared with:

  • Service Providers: Direct partners involved in your trip (e.g., the specific bus operator for your route, the hotel on Cat Ba Island).

  • Authorities: Local police or port authorities for mandatory tourist registration.

4. MEDIA USAGE RIGHTS

By participating in our tours, you agree that The New Way Travel may use photos or videos taken during the trip (which may include your image) for marketing and promotional purposes on our website, social media, and brochures without compensation or further permission. If you prefer not to be photographed, please inform our tour guide at the start of the trip.

5. SECURITY

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration.